Answers

Each page starts with the answer, then the screen it refers to.

Frequently asked questions
Why the dashboard is empty, how unattributed differs from idle, and why a number moves after an invoice.
Troubleshooting
The sentence on the screen, and the fix that matches it.
A surprise invoice
What to do when a vendor invoice does not match the usage Meridian already showed.
A runaway agent
What to check when one agent's spend jumps.
Month-end close
How a finance lead closes an AI-spend month.
Unattributed spend is growing
What to do when more spend arrives with no agent.
An agent with no owner
Spend can belong to an agent before anyone is accountable for it.
Shadow AI found
What a Shadow AI discovery means, and what it does not change on the ledger.
A new team starts using AI
How to add people, a department, and access before their spend arrives.
A security review of Onaro
Where to send a reviewer, and what each page is for.
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